RETURN POLICY: 30-DAY MONEY-BACK GUARANTEE AND 1-YEAR MANUFACTURER'S WARRANTY

Our return policy offers a 30-day money-back guarantee and a 1-year manufacturer's warranty, ensuring your satisfaction with your purchase. You have 30 days from the date of receiving your item to request a return.

To be eligible for a return, please ensure your item is in its original condition, unworn or unused, with tags, and in its original packaging. Additionally, make sure to retain the receipt or proof of purchase.

To start a return, you can contact us at +1 760-284-5708 or by email support@hometgr.com and we'll take care of you.

You will then be provided with further RMA instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@hometgr.com

REFUND PROCEDURE: 

We initiate refunds by returning the product price, which is the total order amount minus shipping costs. Please note that the original and return shipping charges are non-refundable. Refunds are typically processed within two weeks, although in some cases, it may take up to 30 days or longer.

The refund will be issued to the credit card used during the purchase. For added convenience, if we have your email on file, we will send you a confirmation upon receiving your return and another confirmation when your refund is processed.

REFUSED PACKAGES

In the event that your package is declined or returned to us (marked as 'Return to Sender'), you will bear the responsibility for the return shipping expenses. 

Furthermore, declined packages may incur additional fees, which will be deducted from any eligible refunds after the package is successfully returned to our facility.

We kindly request that you refrain from refusing the package upon delivery. The United States Postal Service (USPS) imposes an additional fee on us for any declined shipment, and unfortunately, we are obligated to pass this fee along to you.

NON-REFUNDABLE

Items labeled as "non-refundable" include Gift Cards and custom items. Additionally, charges for paid shipping and donations made at checkout (may appear as 'Tip') are also non-refundable.

EXCHANGES

For the most efficient process in obtaining the desired item, we recommend returning the product you currently have. Once the return is approved, you can proceed to make a separate purchase for the new item.

IF YOU RECEIVE A DAMAGED PACKAGE OR PRODUCT

Kindly contact us within 14 days of the delivery date, and we will arrange for a replacement item or initiate a return and refund process.

REFUNDS

Kindly allow 7-14 business days for returns to be processed after they have been received at our facility. You will receive notification regarding the approval or rejection of the return, and if approved, the refund will be issued to the original method of payment within 3-5 business days.

If you do not observe the refund credited to the original method of payment by the 5th business day, please reach out to  support@hometgr.com to verify the status of the refund process.

MISSING PACKAGE

If you discover any missing item(s) in your order, please contact support@hometgr.com within 5 days of receiving the package.

If you notice any signs of tampering with the package, we recommend filing a claim with the carrier as well.

Please ensure to cross-check the packing slip, as it contains a list of all items enclosed in your order. 

If you find any items to be missing when contacting us, kindly provide photo verification of the following: the packing slip, all contents from the package, and the shipping label.

Immediate notification of any potential missing items is required. If the order delivery date exceeds 5 days and we have not received the requested verification, we will assume that the order was received as per our records, and unfortunately, we won't be able to offer any form of compensation.

CATEGORIES OF GOODS THAT CAN/CANNOT BE RETURNED:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

THE PHYSICAL LOCATION WHERE THE RETURN CAN BE MADE:

Your order will be return to our warehouse center:

19201 S Reyes Ave Suite D15, Compton, CA 90221, United States

WHICH PARTY COVERS THE SHIPPING COSTS FOR RETURNING THE GOODS:

If it is a returned product, the customer is responsible for the shipping cost of the returned product. If it is a replacement or damaged product, the customer is not responsible for the return shipping fee, and the shipping fee will be covered by us.

Customers are responsible for returning items to the warehouse for personal reasons. If HomeTGR is to blame for the return, the buyer does not have to bear the costs of the return and the first shipment to you.

NOTE: No restocking fee